Billing, Cancellation & Refund Policy

Version 1.0.5 — Last updated: 13 November 2026

This Policy forms part of the Terms of Service for paid LynkHUB services. The operator of LynkHUB is named in our Terms of Service. Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders; Paddle handles payment, tax, invoices, receipts and refunds. Mandatory consumer and payment-dispute rights take priority.

1. Plans and checkout

These are base prices. Applicable tax is added at checkout where required, and Paddle's checkout shows the actual total, including tax-inclusive presentation where required, before you pay.

Before checkout opens, we show the plan, its features, the first payment, the price after any introductory offer, the interval, automatic renewal, how to cancel and a link to this Policy, and you accept the Terms and this Policy. Your purchase from Paddle is also subject to Paddle's buyer terms.

A valid payment method is required for paid subscriptions. Confirming an order authorises the disclosed payments. Paid subscriptions automatically renew monthly or annually until cancelled, subject to required consent.

Signature is publicly purchasable without an invitation, access code, waitlist or manual approval. Invitation-only NFC is separate: see section 7.

2. Launch offer for early customers

There are no free trials; the Free plan is the way to try LynkHUB.

While the launch offer is available, the first payment for Pro is 75% off and for Signature 50% off, before tax:

Later payments are at the normal price. The offer:

• applies to the first payment of monthly or annual billing;
• is available once per customer across all plans, including after cancelling;
• is not available to a customer who already had a LynkHUB free trial;
• is subject to reasonable anti-abuse controls and has no cash value;
• may be changed or ended at any time for purchases not yet made. Ending it does not affect an offer already applied to an order.

3. Plan changes

A paying Pro customer can upgrade to Signature at any time from Billing. Before you confirm, we show the amount charged now, which covers the rest of your current billing period after credit for your unused Pro time, and your renewal amount and date. Signature starts once that payment succeeds; if it fails, your Pro plan continues unchanged. An upgrade keeps your billing interval and renewal date and does not start a new launch offer.

To move from Signature to Pro, or between monthly and annual billing, cancel renewal of your current subscription in Billing and choose the new plan after the current paid period ends. There is no routine refund or credit for unused time when you change plans this way. Pro and Signature do not run as two simultaneous subscriptions.

4. Cancelling renewal and deleting an account

Use Manage billing in Billing, which opens Paddle's subscription management, to stop renewal without contacting a support agent. Paddle's receipt emails also link to it. If you cannot sign in, email [email protected] for help with proportionate verification.

Ordinary cancellation stops future renewal while paid access continues through the already-paid period. The account then returns to Free. The Billing page shows the access-through date.

Account deletion is different: final confirmation immediately disables account/public functionality and ends access, including managed links, QR and NFC, and cancels the subscription so it does not renew. Background data cleanup follows under the Privacy Policy. Deletion alone does not create a prorated refund.

We correct any erroneous renewal charge made after an effective cancellation.

5. Failed payments

If a renewal payment fails, Paddle retries collection and tells you how to update your payment method. Paid access continues for seven days from the first failed payment; retries do not restart that period. After it, the account shows Free until a later payment succeeds, which restores the plan. If payment is never recovered, the subscription ends.

A failed first payment grants no paid access. Security, fraud, legal or payment-provider requirements may justify earlier restrictions. A legitimate chargeback or payment dispute is not automatically fraud.

6. Refunds and service changes

Normal voluntary cancellation does not give a routine prorated refund, and there is no general post-charge money-back guarantee. This does not limit mandatory rights.

Billing errors and duplicate or unauthorised charges are corrected or refunded where appropriate. Contact Paddle through the link in your receipt, or email us with the account and charge details and we will arrange it with Paddle; do not send full card details.

If we end prepaid service solely for our own convenience, we arrange a refund of the unused paid period. If we materially reduce a core paid benefit during that period, you may end the affected service and receive the unused paid portion unless you agree to an appropriate alternative.

Service failures remain subject to applicable remedies. Other exceptional cases may be handled individually. A restriction for misconduct does not itself create an automatic refund, but we preserve mandatory rights and review errors.

Approved refunds are issued by Paddle without undue delay, normally to the original payment method, and within any applicable statutory deadline. Banks and payment providers may take additional time to display a credit.

You do not have to give up a legitimate bank dispute to ask for help. Where a formal dispute is already open, any repayment is handled through the appropriate payment-provider process, taking earlier refunds into account.

7. Signature and NFC

NFC is by invitation only and separate from every plan: it needs a LynkHUB NFC invitation/approval and the NFC feature enabled, on any plan including Free. No plan, offer or price includes NFC or a card, and LynkHUB need not invite a particular customer. Withdrawing NFC access does not cancel a subscription or remove its other benefits. NFC is a beta; invited members may receive a card at no charge, as described in the Terms of Service. We do not sell NFC cards.

8. Notices and recurring price changes

We or Paddle provide required renewal, annual subscription and material-change notices, including the amount, relevant dates and cancellation route, normally by email.

A higher recurring price requires your affirmative acceptance and timely advance notice. Without acceptance, the existing price continues unless service is separately ended lawfully. Price changes do not retroactively alter amounts already paid.

Fully suspended paid access will not renew while the full restriction continues. Permanent termination stops future renewal. Applicable service-loss remedies remain available.

9. UK consumer cancellation and other mandatory rights

If you are a UK consumer buying an ongoing service online, you normally have a cancellation period ending fourteen days after the day you enter the contract. You may withdraw without giving a reason by contacting Paddle through the link in your receipt, emailing us, writing to the postal address in our Terms of Service or sending another clear cancellation statement. The optional form below is not required. Missing legally required cancellation information may extend the period.

If you expressly request that service start during this period, that does not by itself waive your cancellation right. Only a lawful proportionate amount for paid service supplied before withdrawal may be deducted, and only when the required advance information and express request were provided.

Following valid withdrawal, the affected service ends promptly and the amount due is refunded by Paddle without undue delay and within fourteen days after we or Paddle are informed, using the original payment method unless you expressly agree otherwise, without a refund fee.

Other statutory remedies for defective service remain available. Where the applicable UK service price-reduction remedy requires a refund, it is due without undue delay and within fourteen days after it is agreed that you are entitled to it.

Other mandatory local cancellation, refund and dispute rights, including those in Paddle's buyer terms, also remain unaffected.

Optional cancellation form

Send to LynkHUB at the postal address in our Terms of Service, or [email protected].

You may copy this form and complete its fields:

• I/We give notice that I/We cancel my/our contract for the following service:
• Ordered on:
• Consumer name(s):
• Consumer address:
• Signature, only if sent on paper:
• Date:

Delete whichever wording does not apply.

10. Contact and policy changes

Product and account questions: [email protected]. Payment, invoice and refund questions: Paddle, through the link in your receipt, or us and we will help.

LynkHUB, at the postal address in our Terms of Service.

Material changes to this Policy follow the notice and acceptance rules in the Terms; they do not retrospectively remove mandatory rights.